Refund policy

 

I want you to love your jewellery.  If for any reason you are not completely happy with your purchase, simply return it to me in the original condition within 28 days of receipt. 

To arrange a return please contact me by email: hello@izzydaze.com

Repackage the item, including your name and order number, then post to:

Ishbel Watson
Studio 3-6, Brook Street Business Hub,
117 Brook Street,
Glasgow G40 3AP

Items must be sent back in the original packaging and in the same condition they were sent in.  

Buyers are responsible for the return postage costs and it is advised to use a recorded delivery method as lost items cannot be refunded.   Please allow 5-10 working days for the refund to be processed upon receipt of the goods. Once I have processed your refund I will notify you by email.  Delivery charges (the amount you originally paid to have the order delivered to you) are non-refundable unless you have received an incorrect or faulty item.